常见问题

我们开发了一种非常复杂的算法，通过分析各种因素（例如网站的技术设置，客户对网络的反馈（正评和负评）），尝试识别业务的实际位置，自动扫描网站的真实性 、质量或欠缺的联系方式和更多因素。

您可以在此页面上找到有关如何添加信誉标志的说明。

我们意识到我们的 Scamadviser 信任评分并不总是完美的。 如果您觉得我们没有给您的网站提供正确的信任评分（只有少数网站的满分为100分），请随时与我们联系。

经常有人询问，显示有关域名的信息是否违反欧洲 GDPR（隐私）法规。

我们与法律顾问联系后，答复如下：

“ URL 或域名是可公开获得的数据。GDPR 保护个人数据的处理。域名不被视为个人数据，因此 GDPR 并不适用。”

Scamadviser 被电子商务基金会收购，旨在让所有人都能更安全地进行网上购物。

听到您被某个网站骗了，我们感到很遗憾。 如果您想举报网站，请使用本页顶部的搜索引擎，查找网站并发表评论。 这样您就可以帮助别人免受欺诈！

如果您想分享您的完整骗局，也可以举报诈骗。

请联系您的支付公司（Paypal，Adyen，Ingenico等），并说明您被一个不值得信任的网站欺骗，并要求他们退还您已支付的金额。

如有需要，您可以从银行获得帮助和建议。

如您通过信用卡付款 - 请致电您的银行，要求启动 “退款流程”，因为您已成为欺诈的对象。

另外，在 Scamadviser 留下关于该网站的评论，你就可以帮助别人免受欺诈！

我们真的很高兴听到这个消息！ 您可以在 Facebook 和我们的 Scamadviser 页面上给我们留言。

谢谢！

不是！ 我们的评级是一个指引。 我们尽最大努力提供准确和可靠的评级，但您还需要知道公司仍然可以转手、停业或使用非常缺乏技巧的方式来伪装或掩盖其真实身份。 我们无法每次都抓住每个网站并提供报告......（至少尚未能！）。

由您决定！ 我们根据四十多个不同的标准对网站进行评分。 其中一些你可能不关心。 例如，如果一个扩展名为 “.co.uk” 的网站真的位于中国，那么可能会减少得分 - 但这对您来说可能不是问题。 风险评级实际上是一个指引。

有时候，检查一个网站可能需要一些时间。当我们尽最大努力迅速行事时，我们必须检查很多东西，并联系第三方，其中一些可能在国外。我们想提供一个准确的评级，这可能需要时间。

If you want to adjust the subscription plan, there are two following methods:

Go to 'Settings' in the ScamAdviser app, click 'Manage Subscription', and then go to the App Store to adjust the subscription plan.
Go directly to 'Account' > 'Subscriptions' > 'ScamAdviser' in the App Store to adjust the subscription plan.

Based on the term of use of the App store, if you choose to upgrade when adjusting the plan (such as upgrading from "Monthly Plan" to "Yearly Plan"), the change will take effect immediately; if you choose to downgrade when adjusting the plan (such as upgrading from "Yearly Plan" downgraded to "Monthly Plan"), the change will not be displayed until the end of the original current subscription service period.

According to the terms of the App Store, the subscription will automatically renew unless you cancel it during the free trial period.
If you want to apply for a refund, please apply to https://reportaproblem.apple.com.

Our subscription is provided by the App Store.
If you want to cancel the subscription, please refer to the following steps:

Enter iOS Settings -> Tap your name -> Subscriptions.
Find ScamAdviser Premium Plan -> Tap Cancel subscription.

According to the terms of the App Store, the subscription will automatically renew unless you cancel it during the free trial period.
If you want to apply for a refund, please apply to https://reportaproblem.apple.com.

We uses VPN to automatically check whether the websites you visit and the domains connected to apps on your phone are risky.
When a suspicious website is found, we will remind you through push notifications in real-time

Please upgrade your ScamAdviser App to the latest version before you can start using it. If you are a Premium subscriber, please open the ScamAdviser App > Turn on the switch fot Auto Protection to check if it is enabled.

If you have not yet add VPN configurations, allow it when you turn on the switch fot Auto Protection, and then follow the system instruction to activate Auto Protection.

We understood the risk you're worrying about, we ask for your permissions just to provide a better function for our user.

1. VPN configurations is needed to check whether the websites you visit and the domains connected to apps on your phone are risky.
2. Notification permission is needed for sending timely alert whena suspecious website is detected.

ScamAdviser uses a special algorithm to assess websites and assigns them to one of five risk levels based on their score:
1 to 20 - Very likely Unsafe: Websites in this range have a high risk of being malicious or untrustworthy. They may contain malware, phishing and scams. Please exercise extreme caution and avoid entering any personal information.

21 to 40 - Likely Unsafe: Although less risky than the previous category, you should still be careful with websites in this category. They may contain questionable offerings or practices, so be careful when downloading files or carrying out transactions.

41 to 60 - Caution Recommended: Websites in this category are not considered particularly safe or dangerous. Further research may be necessary before relying on it.

61 to 80 - Likely Safe: Websites with scores in this range are generally considered okay. They do not have a bad reputation. Caution is always advised, however, especially when you need to provide sensitive (payment) information.

81 to 100 - Very Likely Safe: Websites at this top level are considered very reliable and trustworthy. They usually belong to recognized organizations or established companies.

ScamAdviser sends notifications for websites categorized under Likely Unsafe, or Very Likely Unsafe levels, which we consider needing caution.

If you receive a notification, we recommend leaving the site immediately and refraining from sharing personal information

We check sites that you're actively visiting, as well as sites that the app is connected to in the foreground and background, so the total number of checks will exceed the number of sites you've viewed

We do not store or use your browsing history and personal data

The Trust Score also partly takes into account information whose accuracy cannot be directly verified by us, e.g. user ratings. If you have the feeling we have not given your website the right Trust Score (only a few websites have a perfect score of 100) and/or that certain user reviews submitted on our website are incorrect, please feel free to contact us.

If you want to cancel the subscription, please follow the instruction below to cancel the subscription:
1. Enter Google Play and switch to the account you used to subscribe ScamAdviser Premium plan.
2. Tap "Account".
3. Find "ScamAdviser Premium" in "Subscriptions" and click "Cancel".

According to the Google policy, the subscription will automatically renew unless you initiative cancel it during the free trial period. If you want to apply for a refund, please send us an email and provide us your order number which begins with "GPA."

According to the Google policy, the subscription will automatically renew unless you initiative cancels it during the free trial period.
If you want to apply for a refund, please send us an E-mail and offer us your order number which begins with "GPA".

Because our subscription is provided by Google, if you want to use ScamAdviser Premium on your new phone, please log in to your google play account on it, and subscription will synchronize.

Because our subscription is provided by Google, so please make sure you have logged in the correct Google account on your phone, and tap "Subscribe" in the ScamAdviser app, then the subscription will synchronize. If it still doesn't synchronize, please try to uninstall ScamAdviser and re-install it later.

App Store and Google Play are based on different systems and we provide different functions between two versions, so users can't transfer the subscription between two systems.
If you want to apply for a refund, please send us an Email and provide us your order number which begins with "GPA."

We uses VPN to automatically check whether the websites you visit and the domains connected to apps on your phone are risky.
When a suspicious website is found, we will remind you through push notifications in real-time

Please upgrade your ScamAdviser App to the latest version before you can start using it. If you are a Premium subscriber, please open the ScamAdviser App > Turn on the switch fot Auto Protection to check if it is enabled.

If you have not yet add VPN configurations, allow it when you turn on the switch fot Auto Protection, and then follow the system instruction to activate Auto Protection.

We understood the risk you're worrying about, we ask for your permissions just to provide a better function for our user.

1. VPN configurations is needed to check whether the websites you visit and the domains connected to apps on your phone are risky.
2. Notification permission is needed for sending timely alert whena suspecious website is detected.

ScamAdviser uses a special algorithm to assess websites and assigns them to one of five risk levels based on their score:
1 to 20 - Very likely Unsafe: Websites in this range have a high risk of being malicious or untrustworthy. They may contain malware, phishing and scams. Please exercise extreme caution and avoid entering any personal information.

21 to 40 - Likely Unsafe: Although less risky than the previous category, you should still be careful with websites in this category. They may contain questionable offerings or practices, so be careful when downloading files or carrying out transactions.

41 to 60 - Caution Recommended: Websites in this category are not considered particularly safe or dangerous. Further research may be necessary before relying on it.

61 to 80 - Likely Safe: Websites with scores in this range are generally considered okay. They do not have a bad reputation. Caution is always advised, however, especially when you need to provide sensitive (payment) information.

81 to 100 - Very Likely Safe: Websites at this top level are considered very reliable and trustworthy. They usually belong to recognized organizations or established companies.

ScamAdviser sends notifications for websites categorized under Likely Unsafe, or Very Likely Unsafe levels, which we consider needing caution.

If you receive a notification, we recommend leaving the site immediately and refraining from sharing personal information

We check sites that you're actively visiting, as well as sites that the app is connected to in the foreground and background, so the total number of checks will exceed the number of sites you've viewed

We do not store or use your browsing history and personal data

The Trust Score also partly takes into account information whose accuracy cannot be directly verified by us, e.g. user ratings. If you have the feeling we have not given your website the right Trust Score (only a few websites have a perfect score of 100) and/or that certain user reviews submitted on our website are incorrect, please feel free to contact us.