Received a faulty product, they asked for video evidence of the fault, the accepted and returned the item for a replacment, they sent back a new one which was also faulty with the exact same issue (my theory is they sent back the faulty one to same money as the serial number went missing mysteriously) and then refused refund saying that it was user error even though it was the exact same isssue, no response anymore and lost $600, raised it with many people, but if a business wants to scam you, all they have to do is not respond, and nobody else will help you out, the item was dead and faulty on arrival, but to no avail, they still blamed me for the fault, making up a story that I overloaded it and outright refused to do anything. and i even compaired it to a same product that was not faulty, still blamed me and refused refund and return. Had to make a formal legal complaint to my bank and Fair trade. I sent them the same videos in this review, and based off that video alone, they said i Abused it, overloaded it, and that it’s not covered under warranty even though I recorded and submitted it 1 day after it arrived. Horrible. No resolution was provided by the company and had to get the help of the GOVERNMENT so i could get the simple Australian consumer protection law standard agreement of 12months for faulty products sold within Australia.
Received a faulty product, they asked for video evidence of the fault, the accepted and returned the item for a replacment, they sent back a new one which was also faulty with the exact same issue (my theory is they sent back the faulty one) and then refused refund saying that it was user error even though it was the exact same isssue, no response anymore and lost $600, raised it with many people, but if a business wants to scam you, all they have to do is not respond, and nobody else will help you out, the item was dead and faulty on arrival, but to no avail, they still blamed me for the fault, and i even compaired it to a same product that was not faulty, still blamed me and refused refund and return.
