I placed order for a handbag pattern in size 14 and a full set of hardware. When I found out I should order the pattern in size 18, not 14, they completely ignored me. After more than 17 emails, Daniel ( customer service? Or the camera?) emailed saying I need to pay to add $10 for the bigger size pattern. I paid. Then Daniel provided a download link but in the link, there was no pattern at all! <br />
There are many instructions but no pattern! I emailed many times, they are gone!