they did the same thing to me I had to report the issue to the Internet Crime Center to get my money back, i reported the issue on Twitter ( ic3centerDC )
Put together the link above in the bracket and place it on the browser to direct you to an ic3 agent to file a complaint about your funds that has not been refunded.
The issue of not allowing me to withdraw was reported to the Internet Crime Center through the link above when you place it on your browser it would direct you to the ic3 agent to lay your complaint to get your funds.