As for the negative review, just want to iterate that this is a horrendous customer experience and had I read the negative reviews in trustpilot first, I would have steered clear, there is no nice way of saying that, I am sorry. I feel delayed and defrauded also - this should be plastered all over your website WARNING YOU MAY NEVER GET WHAT YOU ORDERED AND PAID FOR IF WE OR ANYONE DUE TO ARBITRARY REASONING - that is the bottom line.