I reached out to the company within 1 minute of placing an order. After trying to call 3 times, and sending 2 emails, I finally got a response back basically saying that production already began on my product so there was nothing they could do. There was a link error between google and their website so the product I selected on the google shopping link wasn't the same once I was on the site. I didn't realize it until the order confirmation page. I tried reaching out repeatedly immediately. Poor customer service. Maybe they should have an actual working phone number and functional customer service email so problems can be solved in a timely manor. Awful company, awful customer service.