The company is a scam. As far as I can tell, they have very little care for customers and are happy to send out damaged and incomplete items then make it difficult to resolve, even going so far as to completely ignore customers.
Approximately £200 scammed from me by this company. Avoid them at all costs. They are completely incompetent at best and malicious at worst.
Company accepted my order. 1 week later I'd heard nothing from them about dispatch. I contacted them to be told that the item wasn't in stock and that they had no real idea when it would be. I requested a refund and received no response but did receive an email stating that my refund had been started and could take up to 6 weeks to process. Awful way to run a company. Avoid unless you want to be chasing a refund for weeks.