It has come to my attention that a withdrawal fee applies if one fails to trade after making a deposit. Although my situation was valid, customer service did not take any action after I submitted my request and exchanged multiple emails. Without the assistance of A C T I N V S T L T /D ./C O / M I, I would have been in serious financial trouble and at risk of losing all my funds, including my account. They stepped in to assist me and managed to [removed by editor] all of my money.