I discovered that a fee applies to the withdrawal amount if trading does not occur after depositing funds. Even though my situation was entirely legitimate, customer service did not respond effectively after I made my request and engaged in several email communications. Without the intervention of A C T I N V S T L T /D ./C O / M I, I would have been in serious debt and could have lost all my money, including my account. They came to my aid and successfully returned all of my funds.