Paid and downloaded app Saturday morning. Spent all weekend trying to get it to work. The app literally never worked. We even took it upon ourselves to factory reset the phone in attempt to get it to work. Both my husband and I have called (goes to voicemail), emailed, and attempted to use chat (which told us to email) numerous times.<br />
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A response only came after I requested a refund on Sunday (less than 48 hours after purchase).<br />
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They responded: "I have turned off the account renewal function for you, and there will be no further deductions. At the same time, account expired data will be automatically deleted, please note.<br />
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Obtaining a large amount of data from a tied device does not meet our refund conditions, but considering that you purchased an annual fee and suffered a large loss, we can only refund half of it for you at most, but this will delete your account and data. Are you sure you want a refund?"<br />
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No data was ever downloaded or obtained because the app never worked! Now my credit card and the Google account is compromised.<br />
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The website looks great but there is no software. You're just granting them access to your Google account and during the set up process, you're instructed to deactivate Google PlayStore safety features (this wasn't disclosed on their website before purchase).<br />
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I have screen shots of everything and I will be filing a credit card dispute.<br />
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I wish that I had done more research first. The website looked nice and I read articles online. However, in hindsight, it appears that all of the articles and positive reviews are ficticious.<br />
Here are the warning signs that I didn't find out until too late: They don't have a trial period. The prices are substantially discounted and inflated once the trial period is over (auto-renewal). They accept crypto currency. Their refund guidelines aren't listed on the website. TrustPilot has the main office listed in the Cayman Islands. Scam-Detector (50.7/100) indictates their location is in China. Their website indicates that they are based in London, England. The domain owner is hidden in WhoIs according to Scamdoc, which gave them an untrust worth score (only 5% trust score). The site is less than 2 years old and is set to expire in 2025.
