They perfectly legally and deceivingly make sure to scam you out of your money. They tell you right away their rentals are 100% cancellable - realize this is not the same as refundable. It means they will give you a credit. They make it impossible to get through to them unless you treat it as a full time job. They also give mixed answers - you can get your money back after an application, or you can't. Basically if you have to change a booking you are stuck with them for life - don't expect any help from them!