YoCloth -- Not US-based -- Fabric Content Not as Described
I purchased three t-shirts on 10 August. I received an order # right away. The tracking link (tracking-hub[removed by editor]) showed that my package would be shipping from Ireland! Wow! This was not clear BEFOR
I purchased three t-shirts on 10 August. I received an order # right away. The tracking link (tracking-hub[removed by editor]) showed that my package would be shipping from Ireland! Wow! This was not clear BEFORE I made my purchase.
I reached out to Customer Service. They were very nice. Surprisingly, they provided me a different vendor link and different tracking number, showing my items was shipping from Shenzhen China.<br />
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Luckily, 17 days later I received my t-shirts.<br />
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Unfortunately, the fabric content of the t-shirts I received did not match the product description. The t-shirts I ordered were cotton! The website's product description said they were all "cotton" or "cotton blend". None of the 3 t-shirts I received contained any cotton. Two were labeled as 95% cotton/5% spandex. The third one had no fabric content label inside. In short, I'm very unhappy.<br />
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Summary of the Issues:<br />
1. Ordering process does not advise the purchaser that the package would be shipped from overseas. (China)<br />
2. It was only by reading their FAQ -- after this issue occurred -- did I realize they were not US based.<br />
3. Yocloth[removed by editor] - The website's "About US" does NOT say where the firm is actually located.<br />
4. Fabric content of t-shirts received did not match the item description. I ordered cotton t-shirts and got polyester.<br />
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UPDATE: Customer Service reached out to me and offered me a $10 refund to balance my dissatisfaction. I accepted this as it's better than nothing. I received the credit right away. <br />
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IN SUMMARY: $63.40 is the BARGAIN PRICE for a lesson well learnt. DO NOT make impulsive late-night online purchases from websites that are not well-known, established, and respected.
