They are full of scam people. Never use their website to book any flight ticket. I had booked flight with them because they were providing cheaper tickets, then I had to add my pet with the flight. I went to the airline directly but even they also could not add it, according to them '3rd party does not allow us to see the itinerary'. Ultimately I had to book a fresh ticket directly with the airline with 5 times more price. They did not even refund my original ticket price.