Due to a technical problem a payment was made automatically from my phone to this company. I didn't initialized a payment of 275,60€ to them. I was surfing on their website and out of nothing their website showd me to pay this amount. When I pressed on cancel, the website freezed. I tried to push several times on cancel but the smart thing is that "agree" is exactly positioned on the screen at the same place as "cancel payment" and while freezing the push on cancel was not registered and the several pushes made that my 275,60 € were gone!<br />
I contacted them immediately and they refuse to do any refund. They prefer that I use the customer protection from PayPal then be commercial. The way they handle and answer let me feel that you better keep away from such a bad aftersales. This is their answer to my mail:<br />
"You paid for the product and it was sent to you, so we have fulfilled our duties."<br />
<br />
After I started a case with paypal I received folowing answer:<br />
Dear Stephane,<br />
Thank you thank you for the reply. Kindly ask you close the case and we will submit the refund.<br />
With best regards, Ann.<br />
<br />
AS I DID NOT CLOSE THE CASE I RECEIVED FOLOWING ANSWER:<br />
<br />
Dear Stephane, <br />
<br />
Thank you for getting back to me. <br />
Our senior manager reviewed your case and concluded there's no reason for a refund from our end. <br />
Please take into account that we only fulfilled our obligations as a service provider. <br />
If there was a non-authorized withdrawal from your account, this issue should be addressed to PayPal. <br />
<br />
We hope for your understanding.<br />
<br />
Kind regards,<br />
Ann<br />
<br />
Stephane,<br />
<br />
I am sorry for the confusion about the refund, it can`t be done as was told before.<br />
There is no issue from our end. Kindly solve this problem with PayPal.<br />
<br />
Thank you for understanding.<br />
<br />
Sincerely your,<br />
Ann<br />
<br />
I know I lost my money and at least I hope my review can help lots of customers to know which kind of untrustfull company this is! This company is known to sell lightroom filters, software for image editing also kmown as DPH outsourcing and weddingretouchinglab <br />
<br />
Be Aware!
