Ordered a asus noctua 4080 and it arrived without branding and after reporting it they said they will see what they can do. That took a couple of months and they began talking about a replacement or refund and they came to the conclusion that missing branding on a 1600 euro gpu is not enough to issue an rma claim then they said they will contact asus to see if anything can be done and then there was no reply for a month up until today when i sent an email again and they said that the best they can do is offer me 20 euros as compensation for the missing branding. I understand that they cant see into the box when they ship pc parts and that this is a fault on asuses side but offering 20 euros as compensation without a chance for a refund or replacement is very insulting. This whole ordeal took place over the span of 4 months and i am very disappointed at the way this was treated. The responses on the support team are extremely slow sometimes i had to call them directly to even get an answer I was surprised that i even got an answer today on email because when i called i got no answer. I do not recommend buying from their website because if they cant handle a faulty gpu i cant imagine what they do to pre-built pcs if anything happens to them or any other parts that get shipped.<br />
Again not recommending buying from them.<br />
9.2.2024 :Update on the whole ordeal after posting a bad review i got an email the next day and they suddenly had a solution, they now have a used 4080 noctua that a costumer returned and they offered me a used card as a replacment<br />
As to the response below the review just because the transaction was over 2b2 it shouldnt take 4 months to come up with a solution led alone a 20 euro compensation.<br />
As for the used 4080 that i was offerd after thinking about it it makes sense to take the used card over a new one with missing branding.<br />
And to top it all off they offered me the card and told me to change my review to something better. I will not be doing anything of sorts.
