These people are thieves!
Regarding my online order 200011614965182, they shipped me incorrect items. Lengthy customer service chats and phone calls stated that my only recourse was to return the incorrectly shipped items to a store. The first store I tried couldn't help as their printer was broken. The second store took the incorrect items and provided me with a refund. But, two weeks later, I was again charged with the price of the items they never sent since the return item weight did not match the weight of what I ordered (they sent me the wrong things!). Again, lengthy chats and calls to customer service did not resolve the issue. I've spent about 7 hours and two trips trying to fix this. This amounts to theft from customers. They charged me over $64 for items they never sent and refuse to issue a refund. Now they refuse to communicate with me. I'd give them minus infinity if I could. I don't understand how they can stay in business if they treat people who have spent thousands on their stores so badly.
They charged me the full amount of my order + shipping by weight but they did not send one of my items. Considering their high shipping costs, this amounts to about $30USD. They have not responded to any of my inquiries.
They charged me the full amount of my order + shipping by weight but they did not send one of my items. Considering their high shipping costs, this amounts to about $30USD. They have not responded to any of my inquiries.