I ordered one early January. Followed their size chart, and then I noticed it is a monthly subscription! For bras???? I cancelled the subscription promptly but when it arrived it was significantly too small in the band and the cup. They were reasonably quick to offer the refund/return requirements and options which includes PHOTOS OF ME SPILLING OUT OF THEIR BRA!!!! I followed their return instructions at my expense on Feb 14. It is April 7 and I still do not have my refund. They claim a system glitch and insist that the only way they can refund my money is through Pay Pal even though I did not use Pay Pal to purchase. I don't use Pay Pal because my PP account got hacked and I ended up with a huge Identity Theft and Fraud ordeal a few years ago. They insist if I don't go through Pay Pal then I won't get my refund. I even suggested a mailed cheque, but they refused. So now I had to "find a friend who doesn't mind using Pay Pal to get the refund" for me. Still waiting, and not sure now if Pay Pal will actually refund or if it will be a credit that he will need to shop for something using the credit and then pay me back. What a scam!!!!! I will NEVER order from them again. Actually rethinking all online orders from now on. Had some really bad experiences lately.
Refund policy states customer pays return shipping "unless the product was flawed". When I contacted them to refund since the neck brace was too small and the Velcro kept coming undone, they admitted this flaw and said they had already made it longer, yet they would not pay the shipping of a new longer one nor would they pay the return shipping and it cost me $56 CAD to return the neck brace, which cost me $97 CAD. After numerous emails back and forth and delayed responses over months, They asked for photos, which I sent. They denied any flaw after admitting in an email that they corrected the flaw, ignored their return policy and their own email. After a delay they then came back and asked me to send them a video while wearing it while I sleep to demonstrate the Velcro coming undone. How can I video myself sleeping? Ridiculous! Which by this time months later, they refused to refund me for the return shipping. I did finally get the refund for the product. I will never buy from this company again.
