Story: On January 11 and January 12, 2024 I ordered two (2) 3D relief decorative landscape Paintings. I never received confirmation emails from Mothworm[removed by editor] for these orders. I checked for status for both orders on the mothworm[removed by editor] website and both orders “can not be found”. This bogus business were paid for both items and claimed with a response at the end of this notification. Keep in mind, this company is based in China. Judging from past experience, it does not take two weeks but at least 30 - 60 days for anything to be shipped from China. <br />
The Scam: The prices of the items I purchased from the mothworm[removed by editor] website are marketing 3D relief decorative paintings for $48 - $49 USD. I searched the same items on aliexpress[removed by editor], Amazon[removed by editor] and google[removed by editor]. The authentic true prices for the 3D relief decorative paintings are between $350.00 - $6000.00. Mothworm[removed by editor] is falsely advertising very expensive merchandise to steal your money. After I asked for status, Mothworm[removed by editor] claimed that the paintings were shipped and stolen. Keep in mind, shipping companies from legitimate businesses will email their customer a confirmation of order purchased, and an email notification of when the purchased items are shipped. I GOT NEITHER. The following is the only communication from Andy the cock roach at Mothworm[removed by editor]. BEWARE THIS BUSINESS IS A SCAM. Pictures of false advertising posted below. After stealing your money, mothworm[removed by editor] will play the cat and mouse game of telling you that the package(s) was shipped when it wasn’t, and the audacity of offering you 30% of YOUR money back ( you’ll never see it) after scamming you from the start. See below responses from customerservices@mothworm[removed by editor].[removed by editor] IS THEIR RESONSE.<br />
[removed by editor] response: Number 1 of 2<br />
“Dear Lind,<br />
Sorry to bother you .<br />
<br />
We are so sorry that you didn't receive your package. We did deliver it according to the correct address provided by you.It will take 3-5 business days to ask the carrier about the tracking details.<br />
So could you please wait for some more days? We will get back to you, once we get the reply from the carrier.<br />
Your patience and understanding are greatly appreciated. <br />
<br />
Looking forward to your reply.<br />
<br />
Best regards,<br />
<br />
Andy”<br />
“Dear Lind,<br />
So sorry for the trouble caused.<br />
<br />
I'm very sorry that you didn't receive your package. We did deliver it according to the correct address provided by you. Finally,We have checked the logistics information and found that it has indeed been successfully delivered and if you didn't receive the parcel, it could have been stolen， which we are not responsible for. However, as our distinguished customer, we also decided to provide you with a 30% refund as compensation<br />
<br />
I hope you can accept our suggestions.<br />
<br />
Best wishes,<br />
<br />
Andy”<br />
