I purchased Carote pots and pans on December 1st 2023 as a christmas gift for myself.
But this company hadn’t sent me any information for 3weeks. So I had started contacting them so many times. And I finally received the items more than a month later. Didn’t make Christmas or even new year. I was disappointed with the Huge delay. But more to came. The box which I received was a dirty nasty box. It didn’t look like new pots and pans sent in there at all. But I still had a hope until I opened it. But My hope totally got disappeared when I opened it. <br />
Pots and pans were put directly in the dirty box AND those items are fake but also got damaged.<br />
There are no Carote logos on the all pans and pots. Items were Totally different as advertised.<br />
So I’ve restarted contacting them about horrible items. I requested refunds but they didn’t accept it for long time. But they should have refunded my money. I pushed them strongly to refund.<br />
And they said we will accept your request but you have to return the items with tracking number and the expense is on me.<br />
We will refund you After we received the items.<br />
I was like what!!!!!!!?<br />
There isn’t any fault for my side but they said pay the postage to me. What a ridiculous company.<br />
I’ve asking them why I have to pay the shipping fee. And still waiting for their response.<br />
<br />
Stop scamming people Tomtop.<br />
Stop selling fake items as genuine, as original <br />
Refund us immediately.<br />
<br />
If you don’t take responsibility for this.<br />
We will correct the people who were scammed by TOMTOP and will sue Tomtop all together.<br />
<br />
Hope we could have solved this issue sooner
This company is scammer
Purchased Carote pans and pots set on 1st of December 2023 and received it 4th of January 2024.
And the products got damaged and they were in the dirty box directly no original box or anything. They sent me fake Carote pans and pots. Also those got damaged and I couldn’t find any Carote logo on those pans and pots at all.<br />
One more thing to tell, it has to be in full silicone turner in the box but wooden turner was in the box instead of it. I told them to make returning and refund. But they don’t accept it. I’ve started talking to my lawyer and will do some action to TOMTOP.<br />
Don’t buy anything from them!<br />
Their products are totally fake.
