I've never had such a terrible, frustrating, and even insulting time with a company before. I order 99% of my clothes online and I've never experienced such poor business etiquette, short-sightedness, or disregard for the customer, their money and their time. <br />
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First, my package showed up far later than I needed it to. I ordered it two weeks before a wedding I was to attend and it showed up DAYS after the wedding. I live in NYC and they're headquartered in NJ. There's no reason for it to have taken that long. I ordered something from Paris, France the other day, during the holidays, and it took 3 days to reach me. <br />
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When I finally received the package, one of the items was not the correct item that I ordered (similar, but not the one I ordered), another was very poor quality, one I just didn't like on me, and the two others put glitter everywhere (and I mean everywhere!!) just by nature of taking them out of the packaging and trying them on. I, of course, couldn't keep them. All of this was unfortunate but it happens, so, I initiated a return. <br />
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That's when things just devolved. First, I realized that after you read their return policy on their website (which I did prior to ordering anything), it doesn't end where you'd think it would end. Instead, you need to read further to learn that they don't issue refunds, they just offer gift cards AND that you have to take pictures of the items and their labels in order to "apply" for the return and the gift card. <br />
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When I initiated the process, over email they did offer to give me a gift card worth 35% of my purchase price and I could "keep the original items or gift them to [my] friend instead of sending them back." I spent over $500 on my order. Why would I want to lose 65%, which amounts to $350.94, of my hard-earned money and why would I give my friends things that I wouldn't even want myself?<br />
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When I told them about the glitter bomb that went off with two of the items and that I can personally guarantee that the items were in perfect condition with their tags still on, asking them to please not make me have to pull them out again and get glitter EVERYWHERE, they gave me some excuse about the glitter being normal and told me that I would have to take the photos — even though later, after I took the time to send the photos, they told me that they would be inspecting the items at the warehouse before issuing my gift card. <br />
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Finally, and THE most frustrating part of all of this: After nearly a dozen email back-and-forths, along with time spent unpacking the items, taking pictures, repacking the items, emailing the pictures, and then vacuuming my house TWO more times to clean the glitter (which is still not all gone), they sent me an email telling me that I would have to create a shipping label myself, spend my time going to a courrier to ship and pay for the shipping out of my own pocket. <br />
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ARE YOU KIDDING ME??!! <br />
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Who does business like this? I wrote them back expressing my frustration and asking them to send me a prepaid shipping label like EVERY OTHER COMPANY DOES so that I could hand the package to my doormen for it to be picked up by the courier of their choice. Instead, they selfishly and unsympathetically want their customers to spend MORE time going to the courier + paying for the shipping costs + then emailing them the tracking number and then waiting for the return to be processed—with a caveat that says there's a risk of it not being processed—before receiving a gift card... not even your money back. <br />
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It's appalling. It's bad business. It's short-sighted. It's insulting. I spent over $540 + time + shipping... and they think I want a gift card to, what? Go through all of this again? <br />
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This company has a lot of selection which is nice. However, their cheapness and lack of respect for their customers' time and money with regards to their return policy and process is horrendous and leads me to advise anyone and everyone to stay away from this brand. It's not worth the time, frustration, or added expenses if you don't like what you receive.<br />
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Lastly, after going through this exhausting and frustrating process, I decided to go online and see what kinds of experiences other people have had. What I found was horrendous. There was even one woman who posted a TikTok sharing her experience: that her dress arrived defective and MEW MEWS STILL wouldn't issue her a refund. Then, when she shared her experience on a review site, they contacted her saying that they would issue her the refund they've been saying 'no' to for a month but only if she deleted the 1-star review and replaced it with a 5-star review. <br />
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I don't even have words for this company and their behavior and treatment to their customers.
