Tucsonian

Hi

I'm truly sorry to hear about the inconvenience and frustration you and your wife have experienced with your recent order. Please accept our sincerest apologies for the shortfall in the kit and the challenges you've faced in communicating with us. This is certainly not the standard of service we aim to provide.

We typically address our customers' concerns promptly and efficiently, and it's disappointing to hear that this was not the case for you. Your experience is not reflective of our usual customer service standards.

To make this right, could you please provide us with your order number? We would like to issue you a full refund for the trouble caused, and we will also ensure that the missing square is sent to you as soon as possible. We are committed to resolving this issue to your satisfaction and hope to restore your faith in our service. Thank you for bringing this to our attention, and we look forward to resolving this promptly.