I am assuming this is a scam site…
I am assuming this is a scam site please BEWARE.
1. It's a German company based in Germany with no UK presence.
2. After you pay for your item, you will hear nothing until you are asked to pay even more money to 'clear customs'<br />
3. If you don't pay the additional costs that you were never made aware of and cancel your order, you will get nothing. No refund and no item.<br />
<br />
I order my item and paid for it in September. 1 month later I queried where the item was, only to be told it was waiting clearance at customs and I had to pay the charge to have it released.<br />
I also had to make sure I provided sufficient proof to be able to claim back this cost from illumminations (the German company).<br />
<br />
I decided not to as I felt like I was being scammed so requested to cancel the item. I was told it is not possible to refund me any money until they get their item back. It is now November and I have heard nothing from the company and get no contact. I am out by £200.<br />
<br />
Please don't buy from this company. They know what they are doing and will take your money and run. I will try the small claims court but being a German company I don't think I have a chance.
Дата рецензування 2022-11-02 23:24:47
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