Звіт про зловживання
Дякую. Ми намагаємося обробити всі звіти протягом 2 робочих днів.
Hi.
Have any questions? Ask away!
ME: Hi, I'm looking to receive my code for: REFERENCE CODE WAS HERE. I haven't received it in 12 hours.
Please fill in your contact information to send this message.
MYEMAILWENT HERE
AUTOMATED: Your message is
being sent over to the team. They'll be in touch soon. <br />
<br />
AUTOMATED: The agent has joined the chat<br />
<br />
THEM: hi<br />
<br />
ME: Hello, thank you for taking my ticket!<br />
<br />
THEM: the key is generated, wait a couple of hours you will receive an email with the key<br />
<br />
ME: I did the original purchase 12 hours ago<br />
<br />
ME: Are you still there?<br />
<br />
5 minutes later...<br />
<br />
THEM: 1-2 hours<br />
<br />
ME: It takes 14 hours to send a code?<br />
Hello?<br />
Are you still there? Hello?<br />
<br />
7 minutes later...<br />
<br />
THEM: im here<br />
wait key in processing<br />
<br />
ME: why is it taking so long? How do I ask for a refund<br />
How do I request a refund?<br />
This is a review I just found: I cant speak for other storage platform but DO NOT purchase Nitroflare from this seller. I paid in gift card as they suggested and was told i would receive the code in few min to few hours. well, here we are 2 days later still nothing. they would ignore my request in the chat and keep telling me to wait. unacceptable. feel like a scam to me. i guess i should of known better. be careful everyone.<br />
Are you scamming me? Why can't you help me?<br />
<br />
6 minutes later...<br />
THEM: you paid code, you can pick up your code<br />
<br />
ME: It isn't coming via email.<br />
That's what I've said. <br />
I'm asking you for help.<br />
Another review: Wth is this? I placed an order about 13 hours ago and i still haven't got anything. The customer service doesn't even read my messages. Can i at least get information about that is going on or how long it will take? Like wth is this bro<br />
Another review: I tried to sign up for a download service and was directed to premiumland. They in turn said I had to buy a gift card from another party and send it to them. That company charged my card (it went through), but said there was a problem and to do the charge again. I went back to premiumland for help, and clicked on their online chat button. They claim to have 24/7 support, but I've waited over an hour for someone to respond. All I get is an automated reply that says to wait. I see similar complaints here, and the company's response is to call their customers names that I can't use here!<br />
I need help. <br />
Hello? <br />
<br />
7 minutes later<br />
THEM: you paid code, you can pick up your code<br />
<br />
ME: I'm trying to do that. I requested it 12 hours ago, and I have not received it. Why does it take so long?<br />
Hello?<br />
Please help me.<br />
Why are you not responding?<br />
<br />
8 minutes later<br />
THEM: I answer you.. why do you write that I do not answer, review the dialogue<br />
<br />
ME: Don't be an idiot. I pasted a review that shows you that aren't responsive and you haven't helped me. IT HAS BEEN 12 HOURS. I WANT WHAT I PAID FOR. HELP ME OR I WILL REVIEW YOU AND PUT THIS IN THE REVIEW BECAUSE YOU ARE CHEATING ME.<br />
HELLO?<br />
HELLO?<br />
I can see that you are reading this. Why aren't you responding with solutions.<br />
HELLO?<br />
<br />
9 minutes later...<br />
THEM: I wrote in support to resolve your issue.. you must wait<br />
<br />
ME: HOW LONG? <br />
I've already been waiting<br />
<br />
5 minutes later...<br />
Send me an email to confirm that you sent it to support. I want a ticket number.<br />
HELLO?<br />
<br />
3 minutes later...<br />
THEM: i can't say how much we must wait<br />
<br />
ME: I want an email with a reference code and an email address to escalate<br />
HELLO?<br />
<br />
4 minutes later... <br />
THEM: Ok<br />
<br />
ME: Please send it now.<br />
<br />
3 minutes later...<br />
ME: You haven't helped me at all. Are you a scammer? Just be honest and I'll move on<br />
<br />
6 minutes later...<br />
ME: Last chance before I post my review in hopes of preventing people from purchasing with you.
Дата рецензування 2024-09-17 10:27:36
