Звіт про зловживання
Дякую. Ми намагаємося обробити всі звіти протягом 2 робочих днів.
I booked the Labranda Alantur Resort in Alanya with Stayforlong from 8 -19 July 2024. The order was made through the same link that my sister used to book the hotel an hour earlier. I received a confirmation. booking confirmation to my email.
Booking:502034218, SFL-63732D8C36.<br />
Then I read reviews on the Internet, that this company takes money, and tourists on arrival - are left with no booking. They have to pay again,or they are left without a hotel. I immediately called the Labranda Resort directly and it turned out that my booking was not there. I called Stayforlong on 9 June to clarify. I asked if they were sure - not dealing with a middleman company that had gone bankrupt (the resort itself had warned me about this) .They replied and assured me, that this is not the case, and my stay in Labranda Alntur Resort was confirmed. I received an email on 10 June stating that my reservation was confirmed. I printed this email and had it with my voucher. On arrival in Turkey, I was there at 1 am and it turned out that the resort had never heard of me. I showed the confirmation from Stayforlong, that everything was paid, but the receptionist was adamant. They did not have a room for me because they had never received any booking from them. My worst fears were confirmed. The resort told us to sleep on the street because they were fully booked ...It was the middle of the night and my whole family was there. My sister, my brother, my nephew, and my brother's children, that is 7 people had rooms -but I, with a friend who booked with me - did not have one. We called the police ... it was a terrible situation. Police didn,t help but the Resort found a room for the rest of the night. Charged us 200 euros in cash. In the morning I contacted Stayforlong by email and on the website. After a few hours, I received an email that they cancelled my reservation and refunded the money. I went to the hotel manager and he confirmed that he received a request about my booking on 9/07/24. This was the first date Stayforlong contacted the resort about my booking. Before they never had any reservations from them on my name. It is obvious to me, that that is their normal unscrupulous practice, I was the next victim of unprofessionalism in the company. My holiday was ruined because the hotel was fully booked. This trip was my birthday celebration. 9 members of my family arrived specially for me, but I was kicked out of the hotel. Yes, I received a refund but some 75£ missing!!! Do they charge me for the hideous fraud -they are famous for (all over the internet) ? I understand sometimes bankruptcy could happen...but they are doing the CRIME to so many customers- this must be not just a coincidence. I am so angry and disappointed because I did read about it -and called them for confirmation to be sure -not to be cheated.Finally trusted them because of my sister's recommendation... But they did it to me as well !!! Shame on you!<br />
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Date of experience: 08 July 2024
Дата рецензування 2024-08-14 19:10:41
