經常問的問題

我們開發了一種非常複雜的演算法，透過分析各種因素（例如網站的技術設定、網路上的客戶回饋（包括正面和負面評論））來自動掃描網站的真實性，嘗試識別網站的實際位置。業務、品質或缺少聯繫方式以及更多因素。

您可以在此頁面上找到有關如何添加我們的信任印章的說明。

信任分數也部分考慮了我們無法直接驗證其準確性的信息，例如 用戶評分。 如果您感覺我們沒有為您的網站提供正確的信任評分（只有少數網站的滿分達到 100）和/或我們網站上提交的某些用戶評論不正確，請隨時與我們聯繫。

我們經常被問到顯示有關網域的資訊是否違反了歐洲 GDPR（隱私）法案。

我們諮詢了法律顧問，她給了我們以下答案：

“URL 或網域是公開可用的數據。GDPR 保護個人資料的處理。網域名稱不被視為個人數據，因此 GDPR 不適用。”

Scamadviser 由 Ecommerce Operations B.V. 維護，旨在讓消費者更安全地進行線上購物。

得知您被網站詐騙，我們深表遺憾。 如果您想舉報該網站，請使用本頁頂部的搜尋引擎尋找網站並留下評論。 這樣您也可以防止其他人被騙！

如果您想分享完整的故事，您也可以舉報詐騙。

請聯絡您付款的公司（Paypal、Adyen、Ingenico 等）並說明您被不可信網站欺騙，並要求他們退還您所支付的金額。

如果需要，您可以從銀行獲得有關如何操作的協助和建議。

如果您透過信用卡付款，請致電您的銀行並要求啟動“退款流程”，因為您已成為詐騙的對象。

另外，請在 Scamadviser 上留下對網站的評論，這樣您也將幫助其他人不要被騙！

聽到這個消息我們真的很高興！ 您可以在 Facebook 和我們自己的 Scamadviser 頁面上給我們留下評論。

謝謝你！

不！ 我們的評級僅供參考。 我們盡力提供準確且經過衡量的評級，但您還需要知道，公司仍然可能易手、倒閉或使用非常不正當的技術來假裝或隱藏其真實身份。 我們無法每次都捕獲並報告每個站點......（無論如何還不能！）。

由你決定！ 我們根據 40 多種不同的標準對網站進行評級。 其中一些您可能不關心。 例如，如果擴展名為“.co.uk”的網站確實位於中國，則可能會降低分數 - 但這對您來說可能不是問題。 信任分數評級確實可以作為指引。

有時，檢查網站可能需要一些時間。 雖然我們盡力讓事情變得簡單，但我們必須檢查許多因素並聯繫某些第三方，其中一些可能位於國外。 提供準確的評級可能需要時間。

If you want to adjust the subscription plan, there are two following methods:

Go to 'Settings' in the ScamAdviser app, click 'Manage Subscription', and then go to the App Store to adjust the subscription plan.
Go directly to 'Account' > 'Subscriptions' > 'ScamAdviser' in the App Store to adjust the subscription plan.

Based on the term of use of the App store, if you choose to upgrade when adjusting the plan (such as upgrading from "Monthly Plan" to "Yearly Plan"), the change will take effect immediately; if you choose to downgrade when adjusting the plan (such as upgrading from "Yearly Plan" downgraded to "Monthly Plan"), the change will not be displayed until the end of the original current subscription service period.

According to the terms of the App Store, the subscription will automatically renew unless you cancel it during the free trial period.
If you want to apply for a refund, please apply to https://reportaproblem.apple.com.

Our subscription is provided by the App Store.
If you want to cancel the subscription, please refer to the following steps:

Enter iOS Settings -> Tap your name -> Subscriptions.
Find ScamAdviser Premium Plan -> Tap Cancel subscription.

According to the terms of the App Store, the subscription will automatically renew unless you cancel it during the free trial period.
If you want to apply for a refund, please apply to https://reportaproblem.apple.com.

We uses VPN to automatically check whether the websites you visit and the domains connected to apps on your phone are risky.
When a suspicious website is found, we will remind you through push notifications in real-time

Please upgrade your ScamAdviser App to the latest version before you can start using it. If you are a Premium subscriber, please open the ScamAdviser App > Turn on the switch fot Auto Protection to check if it is enabled.

If you have not yet add VPN configurations, allow it when you turn on the switch fot Auto Protection, and then follow the system instruction to activate Auto Protection.

We understood the risk you're worrying about, we ask for your permissions just to provide a better function for our user.

1. VPN configurations is needed to check whether the websites you visit and the domains connected to apps on your phone are risky.
2. Notification permission is needed for sending timely alert whena suspecious website is detected.

ScamAdviser uses a special algorithm to assess websites and assigns them to one of five risk levels based on their score:
1 to 20 - Very likely Unsafe: Websites in this range have a high risk of being malicious or untrustworthy. They may contain malware, phishing and scams. Please exercise extreme caution and avoid entering any personal information.

21 to 40 - Likely Unsafe: Although less risky than the previous category, you should still be careful with websites in this category. They may contain questionable offerings or practices, so be careful when downloading files or carrying out transactions.

41 to 60 - Caution Recommended: Websites in this category are not considered particularly safe or dangerous. Further research may be necessary before relying on it.

61 to 80 - Likely Safe: Websites with scores in this range are generally considered okay. They do not have a bad reputation. Caution is always advised, however, especially when you need to provide sensitive (payment) information.

81 to 100 - Very Likely Safe: Websites at this top level are considered very reliable and trustworthy. They usually belong to recognized organizations or established companies.

ScamAdviser sends notifications for websites categorized under Likely Unsafe, or Very Likely Unsafe levels, which we consider needing caution.

If you receive a notification, we recommend leaving the site immediately and refraining from sharing personal information

We check sites that you're actively visiting, as well as sites that the app is connected to in the foreground and background, so the total number of checks will exceed the number of sites you've viewed

We do not store or use your browsing history and personal data

The Trust Score also partly takes into account information whose accuracy cannot be directly verified by us, e.g. user ratings. If you have the feeling we have not given your website the right Trust Score (only a few websites have a perfect score of 100) and/or that certain user reviews submitted on our website are incorrect, please feel free to contact us.

If you want to cancel the subscription, please follow the instruction below to cancel the subscription:
1. Enter Google Play and switch to the account you used to subscribe ScamAdviser Premium plan.
2. Tap "Account".
3. Find "ScamAdviser Premium" in "Subscriptions" and click "Cancel".

According to the Google policy, the subscription will automatically renew unless you initiative cancel it during the free trial period. If you want to apply for a refund, please send us an email and provide us your order number which begins with "GPA."

According to the Google policy, the subscription will automatically renew unless you initiative cancels it during the free trial period.
If you want to apply for a refund, please send us an E-mail and offer us your order number which begins with "GPA".

Because our subscription is provided by Google, if you want to use ScamAdviser Premium on your new phone, please log in to your google play account on it, and subscription will synchronize.

Because our subscription is provided by Google, so please make sure you have logged in the correct Google account on your phone, and tap "Subscribe" in the ScamAdviser app, then the subscription will synchronize. If it still doesn't synchronize, please try to uninstall ScamAdviser and re-install it later.

App Store and Google Play are based on different systems and we provide different functions between two versions, so users can't transfer the subscription between two systems.
If you want to apply for a refund, please send us an Email and provide us your order number which begins with "GPA."

We uses VPN to automatically check whether the websites you visit and the domains connected to apps on your phone are risky.
When a suspicious website is found, we will remind you through push notifications in real-time

Please upgrade your ScamAdviser App to the latest version before you can start using it. If you are a Premium subscriber, please open the ScamAdviser App > Turn on the switch fot Auto Protection to check if it is enabled.

If you have not yet add VPN configurations, allow it when you turn on the switch fot Auto Protection, and then follow the system instruction to activate Auto Protection.

We understood the risk you're worrying about, we ask for your permissions just to provide a better function for our user.

1. VPN configurations is needed to check whether the websites you visit and the domains connected to apps on your phone are risky.
2. Notification permission is needed for sending timely alert whena suspecious website is detected.

ScamAdviser uses a special algorithm to assess websites and assigns them to one of five risk levels based on their score:
1 to 20 - Very likely Unsafe: Websites in this range have a high risk of being malicious or untrustworthy. They may contain malware, phishing and scams. Please exercise extreme caution and avoid entering any personal information.

21 to 40 - Likely Unsafe: Although less risky than the previous category, you should still be careful with websites in this category. They may contain questionable offerings or practices, so be careful when downloading files or carrying out transactions.

41 to 60 - Caution Recommended: Websites in this category are not considered particularly safe or dangerous. Further research may be necessary before relying on it.

61 to 80 - Likely Safe: Websites with scores in this range are generally considered okay. They do not have a bad reputation. Caution is always advised, however, especially when you need to provide sensitive (payment) information.

81 to 100 - Very Likely Safe: Websites at this top level are considered very reliable and trustworthy. They usually belong to recognized organizations or established companies.

ScamAdviser sends notifications for websites categorized under Likely Unsafe, or Very Likely Unsafe levels, which we consider needing caution.

If you receive a notification, we recommend leaving the site immediately and refraining from sharing personal information

We check sites that you're actively visiting, as well as sites that the app is connected to in the foreground and background, so the total number of checks will exceed the number of sites you've viewed

We do not store or use your browsing history and personal data

The Trust Score also partly takes into account information whose accuracy cannot be directly verified by us, e.g. user ratings. If you have the feeling we have not given your website the right Trust Score (only a few websites have a perfect score of 100) and/or that certain user reviews submitted on our website are incorrect, please feel free to contact us.