On 26 June, I placed an order with Daily Chemist, for which £192.33 was deducted from my account the following day.
Having still not received the item in over three weeks (!!), I emailed them today, only to get a response back that my order had been cancelled. It was only after I emailed again asking for a refund did I receive a phone call back to inform me that my refund would be processed.<br />
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This is appalling behaviour on the part of DAILY CHEMIST:<br />
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1. that they did not inform me that my purchase was not going to be honoured;<br />
2. that they took my not-insubstantial amount of money anyway;<br />
3. that they did not (still not received although I accept it may take a couple of days to process…) refund me until I pursued them.... (!)<br />
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In short, poor and frankly dishonest, service.<br />
<br />
Apparently my experience is not unique...<br />
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Besides, (giving them the benefit of the doubt...) they - when they responded to my enquiry by informing me that my order had been cancelled - could have apologised in the first place, and seek to assure me that they would be refunding me forthwith. Instead, no mention of a refund - but a 10% discount voucher towards another purchase from them....<br />
<br />
Had I not picked up on the fact that they had already debited nearly £200 from my account THREE WEEKS ago, I am not confident that they would have returned it to me without further pursuance.... :-((<br />
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Date of experience: July 19, 2023
