DO NOT USE THIS COMPANY THEY HAVEN’T SENT MY REFUND.
IVE CALLED 5 TIMES AND EMAILED TOO FOR THEM TO MAKE SURE THEY HAVE THE NORTH FACE COAT BACK AND A REFUND WILL BE ISSUED. STILL NO REFUND AFTER WEEKS OF PROMISING IT WILL BE IN MY ACCOUNT. CALLED AGAIN AND PROMISED IT WILL BE IN MY ACCOUNT BY FRIDAY (LAST FRIDAY) AND NOTHING - CALLED AGAIN TODAY AND THEY SAID REFUND WOULD SENT BUT TODAY I HAVE RECEIVED AN EMAIL SAYING I HAVE RETURNED A DIFFERENT COAT! THEY EVEN ATTACHED IMAGES OF A GREEN COAT IVE NEVER SEEN. TOTAL SCAMMERS LIES EVERY WEEK ON THE PHONE FROM DIFFERENT MEMBERS OF STAFF. THEY ALL ADMITTED THEY HAVE THE COAT BACK WITH THEM AND THAT REFUNDS WERE DUE IMMEDIATELY OF MY £254.90 BUT NOW THEY ARE MAKING UP HORRIFIC EMAILS STAYING INCORRECT COAT WAS RETURED - TOTAL LIES. IF £254.90 WAS DUE BACK TO ME WHY WOULD I SEND A DIFFERENT COAT???!! !!!! <br />
THEY HAVE THE COAT.<br />
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IVE NEVER EVER EXPERIENCED ANYTHING WITH A COMPANY AS HORRIFIC AS THIS. <br />
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THE COAT SIMPLY DIDNT FIT AND WAS RETUNED ON TIME - THEY ADMITTED THEY HAVE IT AND NO REFUND ?????? WEEKS HAVE PASSED AND I STILL WAIT ??!<br />
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WHAT COMPANY TAKES YOUR MONEY AND KEEPS IT WHEN ITEMS ARE RETURNED IN TIME & IMMACULATE. I AM TAKING MATTERS FURTHER AS THEY HAVE ADMITTED HAVING THE NORTH FACE COAT BACK, THEY EVEN STATE THEY HAVE TREID TO SEND A REFUND ALREADY BUT HAD ISSUE WITH THEIR SYSTEM AND IT DIDN'T GO THROUGH! NOW THEY ARE SUDDENLY CHANGING THEIR STORY ALL TOGETHER TO SAY I SENT A COAT IVE NEVER SEEN - ITS DISGRACEFUL AND THEY HAVE TO BE REPORTED IMMEDIATELY. I AM NOW TAKING FURTER ACTION TO INVESTIGATE THIS COMPANY FOR TOTAL BREACH OF THEIR RETUNS POLICY. I HOPE THEY SEE THIS MESSAGE AND THIS IS REFUNDED BEFORE FURTHER ACTION IS TAKEN AGAINST THEM….<br />
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ORDER DETAILS:<br />
2200116698<br />
9th MARCH 2023 <br />
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STILL NO REFUND 17th APRIL!<br />
Date of experience: 17 April 2023
