They gave bad investment advise at the beginning, not fully explaining the such huge commissions off every trade that you didn't sell. After a while they kept phoning me trying to convince me to invest more money, even though I made it clear I was not going to increase the amount. While I was slowly investing, making small amounts, losing small amounts, they left me alone, but one day my password wouldn't work and they sent an email to reset it, but the email didn't link to anything. After that, I could no longer access my account and no-one would respond to my multiple email. I could have lost a lot of money if i hadn't reached out to collection agent Oliverramsdale [removed by editor] and we retrieved all that was in the account.
I put all my savings into it because of the sweet and reassuring words from them.
They demanded a fee which was never raised to begin with. My account manager was inefficient and went completely unresponsive at one point, all because I refused to invest more capital.<br />
Dont stay away from the important report, I made to collection agent Oliverramsdale @outIook[removed by editor]<br />
[removed by editor] he tracked and returned every penny for me from this platform.
Phenofx took no accountability for my missing money so i lodge complaint for Oliverramsdale [removed by editor] for dispute resolution. And in less than 2 weeks of review, i was credited $20k.
I had liquidation price set 15326.50. They closed my position even when price didn’t drop below 11350…I lost all my asset like 15,700 EUR and they did not respond to my complaints...I filed dispute with help of Oliverramsdale [removed by editor] in November 2022, it didn't take much time for my claim to be approved, my money was partially reimbursed, so I am certain of positive outcome. I'll keep you lots informed, please stay safe.
I don't think in my next life if I will invest with a scam broker like this or if I will not get involved in cryptocurrency investment. My €127,000 was with them longer than i expected because they did not allow me to withdraw but i found a way to withdraw my funds. I can't even count how many messages I sent to them with different excuses so that I could find a way to use my funds, but there was no response to my email messages. They cause me to lose faith in the online platform, although i consulted an expert Oliverramsdale [removed by editor] and the way he executed my refund restored my hope a little.