I ordered a metal sign on Dec. 6, 2022. After hearing nothing for nearly two weeks, I emailed customer service and asked for an update. They advised that the order would be shipped "very soon" but could not be cancelled because it was a custom order. It was a pretty stock sign, no custom work done on it. The sign finally showed up on Dec. 30. The site had claimed it could be shipped before Christmas, now I have to ship it again. The customer service does not care- they take your money and then your at their mercy. If customer service had treated me better, I probably would have chocked this up to an international purchase. However, when contacted, they were dismissive and unhelpful. Avoid this company, they do not do business in an ethical way.