These people are operating in a way to make you believe they really are trustworthy but after days of communication, they keep in saying that the item I have paid for has been received and never had a notification about it. I have contacted them after four weeks of not receiving anything and asked them where is my item. They then said it has been and sent me the papers saying it was received 12 days ago. Weird as I have been indoors every day as a staying home mum caring for a baby whi wasn't well due to weeks of bad cold symptoms. I asked for a refund and they keep on replying the same thing