I bought a black cardigan from Emily Toronto. The absolute worst garment I've ever purchased. The quality and look is nothing like the pics. The fabric is extremely stiff, it's ill fitting and shapeless, but the absolute worst offence is they left the hem completely unfinished. Yup, they just took scissors to create an unfinished, unprofessional, unsightly, and very uneven "hem". I contacted customer service to get a refund and was given 2 options: accept a 15% refund with no need to return the garment, or ship the garment back to them in China, at my cost, for a full refund. I checked and the shipping costs alone would be more than the cost of the garment! I contacted them again and got them to agree to a 30% refund. NEVER AGAIN WILL I PURCHASE FROM THEM