I ordered several items from them. Thinking the worst that could happen was I would receive cheap products. Instead I received nothing and when I contacted them they investigated on their end and found their shipper made the mistake. They originally offered me 55% refund, then 65% and today they said they would refund the cost of the items but not the $12.99 shipping since that would have to be refunded by the shipper. TOTALLY INCAPABLE OF BACKING THEIR SALES AND NOT INTERESTED IN CUSTOMER SATISFACTION OR FAIR POLICIES.