Do not book through yescapade[removed by editor]. While it might seem like a cheaper option initially, it ends up being more costly due to their exorbitant cancellation fees. They appear more interested in canceling your booking to collect these fees than in genuinely helping you with your stay.<br />
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I emailed the only contact option they provided, asking if it was possible to change my reservation dates. Instead of assistance, I received a response stating there was no availability and that they would cancel my reservation. Additionally, they sent a text message stating that if I didn't reply quickly, they would proceed with the cancellation.<br />
<br />
I promptly replied, clarifying that I did not want to cancel but was seeking a solution as my travel dates had changed. I was looking for alternatives and solutions from them. Despite this, they responded that my reservation was canceled and informed me that I would need to make a new reservation if I wanted to change my dates.<br />
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In every email, they repeatedly mentioned they would keep 15% of my payment as a cancellation fee. At no point did I mention cancellation in my emails. I have a wedding to attend, and now, just five days before the event, I am without a reservation. The money they will supposedly reimburse (which I am not confident will actually happen, given their behavior) will take up to 12 days to return to my account.<br />
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Please avoid using this company; they are scammers. Their customer service is appalling, and they prioritize extracting fees over providing any meaningful assistance.
Sure, here's a revised and extended version of your review:
Do not book through wiol[removed by editor] While it might seem like a cheaper option initially, it ends up being more costly due to their exorbitant cancellation fees. They appear more interested in canceling your booking to collect these fees than in genuinely helping you with your stay.<br />
<br />
I emailed the only contact option they provided, asking if it was possible to change my reservation dates. Instead of assistance, I received a response stating there was no availability and that they would cancel my reservation. Additionally, they sent a text message stating that if I didn't reply quickly, they would proceed with the cancellation.<br />
<br />
I promptly replied, clarifying that I did not want to cancel but was seeking a solution as my travel dates had changed. I was looking for alternatives and solutions from them. Despite this, they responded that my reservation was canceled and informed me that I would need to make a new reservation if I wanted to change my dates.<br />
<br />
In every email, they repeatedly mentioned they would keep 15% of my payment as a cancellation fee. At no point did I mention cancellation in my emails. I have a wedding to attend, and now, just five days before the event, I am without a reservation. The money they will supposedly reimburse (which I am not confident will actually happen, given their behavior) will take up to 12 days to return to my account.<br />
<br />
Please avoid using this company; they are scammers. Their customer service is appalling, and they prioritize extracting fees over providing any meaningful assistance.
