AVOID - they take your money but delay delivery
Dusk DO NOT care about their customers.
Ordered on 30.12.23, item said in stock at the time and no indication it would fall outside of the 5 day shipment window
Item then given delivery window of 16th-19th Jan on the order confirmation email. First sign Dusk are a company that aren't all there...<br />
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Fast forward to 20th Jan and nothing heard at all from the brand to update me on my order. I then decided to chase and email the brand to enquire and complain.<br />
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Ramdowan from customer service replies to say it's now going to be estimated 4th Feb. I reply to complain about the delay and Ramdowan just sends a carbon copy of the previous response - further proving how poor Dusk's customer service is... They can't even write a personalised and empathetic response.<br />
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Avoid Dusk, go elsewhere. Use a brand that cares about customer experience.
