scam. After filing a claim with this agency, I followed up 0n my own by calling the airport lost and found agency directly and filing a report. That very same day they found my luggage. Two weeks later this middleman agency, lost and found conciergerie, emailed me to say they have been unsuccessful in locating my luggage but will continue trying because these things take time. obviously, this was a lie because if they had in fact tried to locate my luggage, they would have been advised by the airport that my luggage had in fact been found. The only thing this agency did was collect their fee.