Horrible experience with a merchant and the customer support.
First of all I got scammed by a merchant when I ordered a product which was a Veet trimmer, and received some completely different brand called Sweet which looked like Veet. I returned the item. After the collection it took for them 1 week! to approve my refund! This is a lot of time! Fine I received the money back for the purchase. Now I’ve been having an endless correspondence with the customer support to refund me the delivery charges. IM NOT GONNA PAY FOR THE DELIVERY OF THE PRODUCT I DIDN’T ORDER, even if it’s 10 AED. Now it’s been 17 days since they approved the refund for the product. And I’m still waiting for the solution from their side to refund the delivery charges. I couldn’t imagine it would be such a big deal. Horrible experience!! It was the first and the last time I used DubaiStore.