We ordered 3 heated vests from this company. They showed high reviews, guaranteed easy returns, and works out of the box. EXCEPT, they don’t include the batteries. Fine, I’ll return them, except I can’t even get the return address from them. The package came with nothing to identify the return address. So far they have offered me a $10 credit for the inconvenience. I declined and asked for the return address and they told me it would be $50 - $80 return postage so they would offer $8.00 for the inconvenience. Maine is an Implied Warranty state so I will be notifying them of the fraudulent advertising of this company. Stay as far away from them as possible.