I've been with Apollo for quite a few years now. Two weeks ago I couldn't connect for a whole week. I emailed the company and followed to a T all of their instructions to get back on, but nothing worked. Then I received an email stating I need a vpn. I replied by asking why after all these years do I need one? Their reply wasn't specific, but I subscribed to their recommended VPN instead of using the one I have used in the past with no issues. I expected to be up and running. Instead I got buffering every 5-10 minutes, and quickly realized I had spent $80 for nothing. I canceled the vpn with no refund. I emailed Apollo and conveyed my absolute disappointment and frustration with their service and their vpn recommendation, I was neither rude nor personal, and told them if they cannot resolve my issue I will have to go to a different iptv, and they replied with this:<br />
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On Sat, Nov 4,2023 at 6:02 p.m., ApolloGroup.TV Support [removed by editor] wrote: Hi Dina,<br />
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Even better. Some people nearest smart enough for simple service and should stick with 10x expensive cable. This email address of yours will now be filtered to the spam folder. No need to email us anymore.<br />
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Kind Regards, Image<br />
Marcus<br />
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I then sent a reply stating they just lost my business, and my husband sent them a message thru my email so as to include a paper trail, telling them not to talk to me that way and emphasized if that was understood, and they replied with this:<br />
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Sent from [removed by editor] Mail on Android<br />
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----- Forwarded Message ----- From: "ApolloGroup.TV Support" support@apollogroup.tv<br />
[removed by editor] Wed, Nov 8,2023 at 7:47 p.m. Subject: Re: Re: Apollo Group TV - Receipt (Important: On Your credit card statement you will see a charge from "Go-Vpn.net".) Hi Dina,<br />
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If you ever send us another disrespectful email like you just did and have been doing then your account will be permanently cut off and banned with absolutely no reimbursement. Don't threaten us. We wont tolerate disrespect one bitso if you would like to remain a customer of ours then email with respect This isn't up for debate we won't go back and fourth with you, we'll just ban your account and not further respond to you period if you keep up the disrespect and being difficult.<br />
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UNDERSTOOD?<br />
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Kind Regards, Manager<br />
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I forwarded all the emails to my husband's email because I could not deal with this disrespect anymore, and I found myself a new iptv provider that has way more channels and content. You decide for yourself if you want to subscribe to a company that has zero customer service and talks to people that pay for their service with such disrespect as they spoke to me.<br />
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If you're looking for a an upgrade from Apollotv, check this company out. I trialed 5 companies and finally subscribed here: https://iptvprovider4k[removed by editor]/<br />
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November 11,2023
