Ordered 11 books. Not all were in the condition I hoped. One had something gross and crusty on the cover along with a few that had tears. But they’re used so not the end of the world. There were 7 I returned which I did within their 30 day policy. Received money back for one of the packages for 3 books. The other package had 4 books and money wasn’t returned. I have tracking to show both were delivered at same time. I’ve reached out 2 times to their customer service and they never bothered responding. I filed a complaint with the BBB in hopes of resolving. I’ll also be reaching out to my credit card company in hopes of getting it resolved. Wouldn’t use WOB ever again.