I placed an order for a jewellery set. I paid £142. After waiting weeks and weeks for the items to be delivered I finally received it. On opening the package I was shocked beyond belief, the two chains that I had ordered were snapped in two bits and the bracelet was far too small for me!! It wouldn't even fit my 9 year old daughter. Months have now passed, I've been in continuous arguments with helloice about a refund. They will not give me one, instead they wanted me to choose a different item to replace the ones I ordered. I have tried several times now to choose an alternative item. They wanted me to pay for the difference as the new item was more expensive. I did. I've still not received any new items, so I've asked for a full refund!! They are now just ignoring my emails. I'm. £149 out of pocket abd they just don't seem to care!! Avoid this place at all costs, absolutely fuming with their service!!!