Hello, The first time I tried to make a withdrawal they told me I have to pay taxes on Capital Gains. 23%. .They gave me a week before they gave me a message stating that my time to pay taxes was about to expire before they "freeze" my account. By this ti
Hello, The first time I tried to make a withdrawal they told me I have to pay taxes on Capital Gains. 23%. .They gave me a week before they gave me a message stating that my time to pay taxes was about to expire before they "freeze" my account. By this time they only gave me like one day in advance. I was on vacation at the time that I got the message. I messaged back and asked how much time I have and they already told me it was too late that my account was already "frozen" and to just pay the tax to get it "unfrozen". I was already a little disturbed and pissed off by this time. Until at the time when things were tight financially and I had to borrow some money to pay the tax. By the time I paid the tax I was a little short because of third-party fees. Until I made up the difference with another transaction. And then they told me to prove the transaction with a screenshot. And so I did, only to find out that I get a message to the next morning saying we're sorry but you must pay more than the amount in a one-time transfer. By this time I was quite furious and disenchanted to say the least. I told them if they're not going to accept the payment then at least give me the money back so that I can try and obey their OCD policy and/or rule. It took them 5 hours to respond. By that time I was messaging them exclaiming "excuse me, it is an utmost importance for you to tell me what is the fate of the money I sent you". . If you're not going to accept the payment for taxes then at least give me the money back. 5 to 6 hours later they give me a message saying we put the money back into your account, which was "frozen". .no wonder why they have horrible reviews and extremely low Trust. They exact the 100% identity of their users, only to hide their own identity. This is quite cowardly in my opinion, but probably in their best interest to avoid getting pulled out of their boiler room and getting savagely beaten and/or lynched. They are horrible problem solvers and they only create problems for their users. Extremely unreasonable not to mention that their so-called customer service is extremely slow in my opinion. I really don't think they will last long with this type of abuse and treatment to their users/investors. I would give them a very low score that they already have and deserve.
Hello, The first time I tried to make a withdrawal Doexpro Customer Service told me I have to pay taxes on Capital Gains, 23%. .About a week goes by before they gave me a message stating that my time to pay taxes was about to expire before they "freeze" m
Hello, The first time I tried to make a withdrawal Doexpro Customer Service told me I have to pay taxes on Capital Gains, 23%. .About a week goes by before they gave me a message stating that my time to pay taxes was about to expire before they "freeze" my account. By this time they only gave me like one day in advance. I was on vacation at the time that I got the message. I messaged back and asked how much time do I have and they already told me it was too late that my account was frozen and to just pay the tax and then it would get unfrozen. I was already a little disturbed and pissed off by that time. Until at the time when things were tight financially and I had to borrow some money to pay the tax. By the time I paid the tax I was a little short because of third-party fees. Until I made up the difference with another transaction. And then they asked me to prove with a screenshot that I made the transactions. And so I did, only to find out that I get a message the next morning stating "we're sorry to inform you but you must pay more than the amount in a one-time transfer and that they did not accept it as payment. By this time I was quite furious and disenchanted to say the least. I told them if they're not going to accept the payment then at least give me the money back so that I can try again and obey their OCD policy about tax payment. It took them 5 hours to respond. By that time I was messaging them exclaiming "excuse me, it is an utmost importance for you to tell me what is the fate of the money I sent you and If you're not going to accept the payment for taxes then at least give me the money back". 5 to 6 hours later they give me a message stating that they put the money back into my account, which was "frozen". .no wonder why they have horrible reviews and extremely low trust. They exact the 100% identity of their users, only to hide their own identity. They are horrible problem solvers and they only created problems for me twice as worse against my request. Extremely unreasonable in my opinion. I really don't think they will last long with this type of treatment to their users/investors. I give them a very low score that they already have and deserve.
