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Missing item. Refused refund/replacement
Order a few things from website. Order totalled about £100. On arrival one item worth £10 was missing, looked like it had never been packed. Informed customer support of issue only to be told I cant get a refund be
Missing item. Refused refund/replacement
Order a few things from website. Order totalled about £100. On arrival one item worth £10 was missing, looked like it had never been packed. Informed customer support of issue only to be told I cant get a refund because I need to take photo of the box it came in. My partner had put it in recycling so didn't have it. They refused refund on £10 item they failed to pack. Terrible service. Failed to pack item, failed to keep customer. They also appear like a UK based company but items are coming through customs looking at tracking numbers so took a long time to come only to be disappointed and then shafted by customer service. My plan was to purchase more item from them but thats not going to happen now and my money will be spent elsewhere.
Дата отзыва 2023-05-22 21:51:16
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