Отчет о злоупотреблении
Благодарим. Мы стараемся обработать все заявки в течение 2 рабочих дней.
Purchased tire on September 28, 2024, and received confirmation email the same day via e-mail. Two days later, on September 30, 2024, Giga sent a cancellation email, canceling my order---without my consent or approval.
Despite calling four times
and waiting on hold about 30 minutes per call, customer service never picked up, so I decided to send an email---responding back to the cancellation email they had sent, stating,<br />
"Hello<br />
<br />
I never authorized the cancellation of this order---which was canceled without my consent---after it had already been confirmed via email. Please reverse or re-process the order at the same price, or call me to complete the same.<br />
<br />
Thx, Brandon<br />
<br />
Giga responded the same day, stating,<br />
"Thank you for reaching out.<br />
<br />
We are very sorry we had to cancel your order. Unfortunately, we are sold out of that tire at that price! I would like to offer you a coupon. The coupon is for 5% off your next order. Please use coupon code: XXXX-XXXX-XXXX."<br />
<br />
I responded back the next day, stating,<br />
"Hello,<br />
<br />
Once I placed the order, a contract was formed between myself and Giga-Tires. I then received a confirmation email, memorializing and confirming the contract.<br />
<br />
Once a contract is formed---and confirmed---one party to the contract would not be permitted to unilaterally back out, or amend the contract. Otherwise, it would be a breach of contract.<br />
<br />
Please forward or consult with Giga's legal department to remedy this.<br />
<br />
Thx,<br />
Brandon<br />
<br />
Giga has stopped responding, and is currently in breach of the contract, as described supra.
Дата отзыва 2024-10-01 21:12:41