Отчет о злоупотреблении
Благодарим. Мы стараемся обработать все заявки в течение 2 рабочих дней.
I ordered and paid for The Lord of the Rings Frodo Sting Licenced Sword £195.58 from Swordskingdom.co.uk
After a week I still had not received any correspondence or confirmation from them of my order or a delivery date. I contacted them via their
webchat to request information on the date of delivery. At this point I was told that the sword I had ordered was not in stock as the last one they had did not meet quality control and therefore would not be sent to me. I was asked if I wanted the replica Sting sword and I would be sent a complimentary free gift with it. As the replica was only priced at £89.99 I declined the offer and requested a full refund. I mentioned that as this was a special gift for my daughter I only wanted the genuine licensed Frodo sword and would wait until they were back in stock as I was told that they would be getting in more stock of the sword that I requested.<br />
I then received an email from Jessica at swordskingdom the next morning saying <br />
I have noticed you asked for a refund for the Frodo sword not in stock as you don't want the replica one.<br />
I have good news for you as we have Sting Sword Officially Licensed in stock and ready to ship.<br />
This came with two photos of what looked to the untrained eye the exact sword that I had ordered. As I am not a Lord of the Rings fanatic nor a sword expert I believed these to be photos of the same Frodo’s sword that I ordered. There was no description with the photos, no link for me to properly check them. I said that this was a special gift for my daughter and trusted that I was being sold what I had asked for.<br />
When the sword finally arrived it was clearly marked on the box as Bilbo’s sword. It was not what I had ordered, not the same size and not the same price. No mention was made of the difference in value. The one I had ordered was more expensive. I was told it was being sent to me via Parcelforce or Royal Mail. This was not the case it was sent via UPS.<br />
I immediately contacted swordskingdom to tell them that the sword I received was the wrong one. I was told that I had agreed to accept the sword in the picture on the email and they have not replied to any of my emails since. I have requested that they replace the sword I have been sent for the one that I bought and paid for but I am just ignored. When I try to seek help on their online chat I was just asked to contact an email address with photos of the swords. The email address I was given is invalid.<br />
I am left with a sword I do not want and have lost £195.58. I would be happy even now if they would just send me what I asked for and I will return the one I don’t want but as they will not communicate with me then I am stuck.<br />
The only paperwork that came with the sword was a picking /packing slip with The Knight Shop logo and address on it. I have contacted them are they are nothing to do with Swordskingdom and have no idea that their logo is being used by Swordskingdom.<br />
The name on the paperwork that the sword was apparently sold to was Ahmed Mir of Cosplay Collectibles Limited and an address in Newcastle. A basic search on Google reveals interesting information of dates and companies in this name, however I cannot make contact with this person either. Strangely the payer email address on the paperwork comes out to a dental products company. <br />
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Update; 12/07/24<br />
I have emailed Swordskingdom again giving the required information to return the sword. They will not answer my emails to give me an address to send the sword back. I am within the 14 day return period. I will return the sword to the only address available that is on their website. <br />
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Дата отзыва 2024-07-12 11:28:59
