ÎNTREBĂRI FRECVENTE

Am dezvoltat un algoritm foarte complex, care scanează automat un site pentru autenticitatea acestuia, analizând diverși factori cum ar fi configurarea tehnică a unui site, feedbackul clienților pe internet (atât recenzii pozitive, cât și negative), încercând să identifice locația reală a afacerii, calitatea sau lipsa detaliilor de contact și mulți alți factori.

Puteți găsi instrucțiuni despre cum să adăugați sigiliul nostru de încredere pe această pagină.

Noi știm că Punctajul de Încredere acordat de Scamadviser nu este perfect. Dacă considerați că nu am oferit site-ului dvs. cel mai bun Punctaj de Încredere (puține site-uri obțin 100), nu ezitați să ne contactați.

De multe ori ni se cere dacă afișarea informațiilor despre un nume de domeniu încalcă legislația europeană GDPR (confidențialitate).

Am consultat cu un consultant legal și ea ne-a dat următorul răspuns:

"URL-urile sau numele de domeniu sunt date disponibile publicului. GDPR protejează procesarea datelor cu caracter personal. Numele de domeniu nu sunt considerate date cu caracter personal, deci GDPR nu se aplică."

Scamadviser a fost achiziționat de Ecommerce Operations cu scopul de a face cumpărăturile online mai sigure pentru toți.

Ne pare rău să auzim că ați fost înșelat de un website. Dacă doriți să raportați un site web, utilizați motorul nostru de căutare din partea de sus a acestei pagini pentru a găsi site-ul și pentru a lăsa o recenzie, astfel încât să îi ajutați și pe alții să nu fie înșelați! De asemenea, puteți raporta o fraudă dacă doriți să povestiți întreaga întîmplare.

Vă rugăm să contactați compania prin care ați plătit (Paypal, Adyen, Ingenico etc.) și să le explicați că ați fost fraudat de un site de neîncredere și să le cereți să vă restituie suma pe care ați plătit-o.

Puteți cere ajutor și sfaturi de la bancă, dacă este necesar, ca să vă explice ce să faceți.

Dacă ați plătit prin card - sunați la bancă și solicitați să începeți procesul de returnare a sumei deoarece ați fost subiectul unei fraude.

De asemenea, lăsați o recenzie pe Scamadviser despre site-ul respectiv, astfel încât să îi ajutați și pe ceilalți să nu fie fraudați!

Ne bucurăm! Ne puteți lăsa o recenzie pe Facebook și pe pagina noastră de Scamadviser. Vă mulțumim!

Nu! Evaluarea noastră este doar un ghid. Bunul simț ar trebui sa prevaleze mereu. Încercăm să oferim o evaluare corectă și pe măsură, dar trebuie să știți că companiile pot shimba proprietarii, pot ieși din afacere sau pot folosi tehnici foarte sofisticate pentru a pretinde sau ascunde identitatea reală. Din păcate (încă) nu putem să capturăm și să raportăm fiecare site.

Depinde de tine! Evaluăm site-urile pe baza a peste 40 de criterii diverse. Unele din aceste criterii pot sa nu vă intereseze. De exemplu, dacă un site cu extensie ".co.uk" are in realitate sediul in China - și acest detaliu nu vă deranjează, atunci bine. Punctajul riscului este doar un ghid. 

Uneori, verificarea unui site poate dura ceva timp.  Chiar dacă încercăm să facem lucrurile cât mai rapid, trebuie să verificăm mai multe detalii și să contactăm unele părți terțe, uneori din străinătate. Vrem să oferim o evaluare exactă și acest lucru poate dura mult timp. Credem că un minut pierdut în așteptare, are mai multă valoare dacă vă impiedică să comandați de pe un site fals. 

If you want to adjust the subscription plan, there are two following methods:

Go to 'Settings' in the ScamAdviser app, click 'Manage Subscription', and then go to the App Store to adjust the subscription plan.
Go directly to 'Account' > 'Subscriptions' > 'ScamAdviser' in the App Store to adjust the subscription plan.

Based on the term of use of the App store, if you choose to upgrade when adjusting the plan (such as upgrading from "Monthly Plan" to "Yearly Plan"), the change will take effect immediately; if you choose to downgrade when adjusting the plan (such as upgrading from "Yearly Plan" downgraded to "Monthly Plan"), the change will not be displayed until the end of the original current subscription service period.

According to the terms of the App Store, the subscription will automatically renew unless you cancel it during the free trial period.
If you want to apply for a refund, please apply to https://reportaproblem.apple.com.

Our subscription is provided by the App Store.
If you want to cancel the subscription, please refer to the following steps:

Enter iOS Settings -> Tap your name -> Subscriptions.
Find ScamAdviser Premium Plan -> Tap Cancel subscription.

According to the terms of the App Store, the subscription will automatically renew unless you cancel it during the free trial period.
If you want to apply for a refund, please apply to https://reportaproblem.apple.com.

We uses VPN to automatically check whether the websites you visit and the domains connected to apps on your phone are risky.
When a suspicious website is found, we will remind you through push notifications in real-time

Please upgrade your ScamAdviser App to the latest version before you can start using it. If you are a Premium subscriber, please open the ScamAdviser App > Turn on the switch fot Auto Protection to check if it is enabled.

If you have not yet add VPN configurations, allow it when you turn on the switch fot Auto Protection, and then follow the system instruction to activate Auto Protection.

We understood the risk you're worrying about, we ask for your permissions just to provide a better function for our user.

1. VPN configurations is needed to check whether the websites you visit and the domains connected to apps on your phone are risky.
2. Notification permission is needed for sending timely alert whena suspecious website is detected.

ScamAdviser uses a special algorithm to assess websites and assigns them to one of five risk levels based on their score:
1 to 20 - Very likely Unsafe: Websites in this range have a high risk of being malicious or untrustworthy. They may contain malware, phishing and scams. Please exercise extreme caution and avoid entering any personal information.

21 to 40 - Likely Unsafe: Although less risky than the previous category, you should still be careful with websites in this category. They may contain questionable offerings or practices, so be careful when downloading files or carrying out transactions.

41 to 60 - Caution Recommended: Websites in this category are not considered particularly safe or dangerous. Further research may be necessary before relying on it.

61 to 80 - Likely Safe: Websites with scores in this range are generally considered okay. They do not have a bad reputation. Caution is always advised, however, especially when you need to provide sensitive (payment) information.

81 to 100 - Very Likely Safe: Websites at this top level are considered very reliable and trustworthy. They usually belong to recognized organizations or established companies.

ScamAdviser sends notifications for websites categorized under Likely Unsafe, or Very Likely Unsafe levels, which we consider needing caution.

If you receive a notification, we recommend leaving the site immediately and refraining from sharing personal information

We check sites that you're actively visiting, as well as sites that the app is connected to in the foreground and background, so the total number of checks will exceed the number of sites you've viewed

We do not store or use your browsing history and personal data

The Trust Score also partly takes into account information whose accuracy cannot be directly verified by us, e.g. user ratings. If you have the feeling we have not given your website the right Trust Score (only a few websites have a perfect score of 100) and/or that certain user reviews submitted on our website are incorrect, please feel free to contact us.

If you want to cancel the subscription, please follow the instruction below to cancel the subscription:
1. Enter Google Play and switch to the account you used to subscribe ScamAdviser Premium plan.
2. Tap "Account".
3. Find "ScamAdviser Premium" in "Subscriptions" and click "Cancel".

According to the Google policy, the subscription will automatically renew unless you initiative cancel it during the free trial period. If you want to apply for a refund, please send us an email and provide us your order number which begins with "GPA."

According to the Google policy, the subscription will automatically renew unless you initiative cancels it during the free trial period.
If you want to apply for a refund, please send us an E-mail and offer us your order number which begins with "GPA".

Because our subscription is provided by Google, if you want to use ScamAdviser Premium on your new phone, please log in to your google play account on it, and subscription will synchronize.

Because our subscription is provided by Google, so please make sure you have logged in the correct Google account on your phone, and tap "Subscribe" in the ScamAdviser app, then the subscription will synchronize. If it still doesn't synchronize, please try to uninstall ScamAdviser and re-install it later.

App Store and Google Play are based on different systems and we provide different functions between two versions, so users can't transfer the subscription between two systems.
If you want to apply for a refund, please send us an Email and provide us your order number which begins with "GPA."

We uses VPN to automatically check whether the websites you visit and the domains connected to apps on your phone are risky.
When a suspicious website is found, we will remind you through push notifications in real-time

Please upgrade your ScamAdviser App to the latest version before you can start using it. If you are a Premium subscriber, please open the ScamAdviser App > Turn on the switch fot Auto Protection to check if it is enabled.

If you have not yet add VPN configurations, allow it when you turn on the switch fot Auto Protection, and then follow the system instruction to activate Auto Protection.

We understood the risk you're worrying about, we ask for your permissions just to provide a better function for our user.

1. VPN configurations is needed to check whether the websites you visit and the domains connected to apps on your phone are risky.
2. Notification permission is needed for sending timely alert whena suspecious website is detected.

ScamAdviser uses a special algorithm to assess websites and assigns them to one of five risk levels based on their score:
1 to 20 - Very likely Unsafe: Websites in this range have a high risk of being malicious or untrustworthy. They may contain malware, phishing and scams. Please exercise extreme caution and avoid entering any personal information.

21 to 40 - Likely Unsafe: Although less risky than the previous category, you should still be careful with websites in this category. They may contain questionable offerings or practices, so be careful when downloading files or carrying out transactions.

41 to 60 - Caution Recommended: Websites in this category are not considered particularly safe or dangerous. Further research may be necessary before relying on it.

61 to 80 - Likely Safe: Websites with scores in this range are generally considered okay. They do not have a bad reputation. Caution is always advised, however, especially when you need to provide sensitive (payment) information.

81 to 100 - Very Likely Safe: Websites at this top level are considered very reliable and trustworthy. They usually belong to recognized organizations or established companies.

ScamAdviser sends notifications for websites categorized under Likely Unsafe, or Very Likely Unsafe levels, which we consider needing caution.

If you receive a notification, we recommend leaving the site immediately and refraining from sharing personal information

We check sites that you're actively visiting, as well as sites that the app is connected to in the foreground and background, so the total number of checks will exceed the number of sites you've viewed

We do not store or use your browsing history and personal data

The Trust Score also partly takes into account information whose accuracy cannot be directly verified by us, e.g. user ratings. If you have the feeling we have not given your website the right Trust Score (only a few websites have a perfect score of 100) and/or that certain user reviews submitted on our website are incorrect, please feel free to contact us.