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When I made initial contact it was to report that my desktop casing was damaged upon delivery, not to request an additonal foot as was said in email replies. On arrival it was well packaged so my thinking is it was damaged prior to leaving the
warehouse.<br />
When I reported the damage I was asked to send images, I tried to explain that it was not a screw in foot, however, I did as was asked and sent the images. I have tonight had the replacement foot delivered and it is the completely wrong item that has been sent, despite me sending photographs. Even had this been the correct foot, it has to be screwed from the inside of the casing and I would not be opening the case as this would void my warranty.<br />
This makes me question if asking for photogrpahs is a blanket approach you take and is not appropriate to individual customer concerns.<br />
In my opinion the only way to rectify this would be to be sent a complete repalcement and the damaged one returned, unless you have an alternative solution.
Data recenziei 2024-11-18 11:11:19