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Absolutely horrible company! Non-existent customer service. After ordering from the Dr. Martens Finland online store, I received boots that were too small. Receiving the package was also a struggle, because the online tracking information claimed
the package had been "delivered," before I received anything. The company does not give you any return shipping label, so I had to pay 44 euros to ship the return back to their warehouse in The Netherlands. They received the return, but never gave me my money back. Efforts to contact customer service via email are useless. They claim to refund me when they have not. This is a scam! The phone number on the Dr. Martens Finland website is fake, when you try to call the number is out of service. <br />
I have never had an experience this bad with ordering from a company online. I strongly recommend you do not order from them! For a company this well-known and successful, their lack of customer care is shameful.
Data do comentário 2023-02-28 09:49:10