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Beware as they may lose your funds.
This is to report a serious negligence on part of Rain Management W.L.L. due to which they have lost AED 17650 (BHD 1813) of my funds.
I initiated a withdrawal of my funds of BHD 2026.027 from the Rain
platform on the 28th of March 2021 and I was to receive BHD 2021.27 (~ AED 19650) after transfer fees deduction of BHD 5 into my registered bank account in Dubai.<br />
<br />
To my shock on the 29th of March 2021 I got this SMS from my bank "AED 2021.03 has been credited to your account XXX-XXXXXXXX-XX TT REF: XXX AED 2021.03 RAIN MANAGEME. Available Balance now is AED XXX"<br />
<br />
So Rain deposited exactly AED 2,021.03 into my account and marked the transaction as Completed. It is clear from this that they basically ignored the fact that my withdrawal was in BHD and instead sent me the literal AED figure instead. This resulted in a loss of AED 17650 (BHD 1813) for me.<br />
<br />
After this incident I lodged a complaint with them at [removed by editor] on the 29th of March Ref #90169, after no resolution was reached for 8 days, I lodged an official complaint at [removed by editor] on the 6th of April and they have done absolutely nothing to return my funds back to me. The last time they replied to me was on the 7th of April (11 days ago) and have since stopped replying all of my emails and chat messages to follow up with this matter.<br />
<br />
I am fearful they have lost my funds and are no longer responding to provides updates. I really hope I get my money back from them somehow.
Data do comentário 2021-04-18 10:30:20
Hi Abdullah,
Thank you for sharing your experience and we would like to apologise for the unfortunate series of events that you had to face with Rain.
We have worked to ensure this is resolved as soon as possible. And we are glad to inform you that the banking team had re-initiated the balance missing and it will land in your account within the next 4 business days as it is an international transfer.
Once again, thank you for your cooperation on this matter.
Data 2021-04-19 13:51:43
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