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This summer I was going to take my daughters to see their father abroad. Two months before the trip, I realized that my passport was expired and wanted to use such a service to be safe. What a joke!
First, they tell me the picture is no good. I
have FedEx make another, and the day it arrives at their office, I call to make sure that they have it. The rep assures me that all is well, and the time frame to receive the passport is June 18. Also, I am assured that no news is good news, i.e., if this new photo isn't up to scratch, they'll let me know.<br />
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I stupidly trust them and wait until June 18. I call and get an extremely rude woman who knows nothing, can apparently check nothing, but says I'll get a call the next day. I don't. I call the day after and the rep (all the male reps are actually polite), basically admits that the photo I sent wasn't checked. THEY HAD HAD IT FROM MAY 23 TO JUNE 18 AND HAD NOT EVEN CHECKED IT!<br />
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On June 24, they finally send it on to the State Department. I got the passport far too late to go anywhere, and guess which photo is in the book? THE FIRST ONE THAT THEY TOLD ME WAS UNACCEPTABLE.<br />
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So what did I pay $200 for? For some people to falsely critique FedEx's first photo, sit on their hands for several weeks, and then send it on? I am looking into avenues to make more serious complaints about this "business".<br />
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P.S. You know how there's an automated message at the beginning of these phone calls asking you to stay online to rate their service? Yep, I got hung up on all three times.
Data do comentário 2024-07-19 20:25:48