It's true! I ordered but didn't get any package so I asked for a refund. At first, I was told the shipment would be resent so I contacted them after waiting for another 2weeks thereabouts but was told they couldn't be responsible for my package and insisted it was delivered to a courtyard. I have no idea what that meant, their tracking website is also a scam website. Nothing was delivered to my home and they lied about the new shipment as it didn't exist too so I asked for a refund and I was told to expect it within 25days. This is to ensure charge back wasn't possible anymore. Unfortunately, our credit card is in my husband's name so I told him to make time to call the bank for a charge back but he didn't and we are yet to get a refund. I thought the cheap prices was meant to lure customers to them as a new company but they are criminals. Please stay away from them! They use a payment service in Dublin so I hope their operations could be stopped ASAP.